RESOLVED: 8x8: Incoming SMS messages not being received

• Recent Topics

• New Process: RBT Supervision Reports

  Westside has introduced new digital RBT Supervision Reports to help track Direct and Supervision hours within the app. This means that RBTs and BCBAs will no longer need to keep these records manually. The use of this new tool is mandatory, and it will

• RESOLVED: 8x8: Incoming SMS messages not being received

  We’ve received multiple reports of incoming SMS text messages not being received in 8x8. We’ve already reached out to 8x8 support, and we’re collaborating with them to resolve the issue. Unfortunately, there’s no workaround available at this time. We’ll

• SimplePDF now available in Google Chrome Browsers!

  SimplePDF, an in-browser PDF editor is now available to all Westside employees via your Google Chrome toolbar. What is SimplePDF? SimplePDF is a secure, HIPAA compliant PDF editor that you can use to: Complete PDF forms Add text Add pictures Add a drawn

• 4/16/25: Xerox Printer Scanning Fix

  Due to recent changes made by Google, enhanced security features are now active on the account we use for scanning documents. As a result, the scan-to-email feature is broken until a few changes are made within the printer's web console at each clinic.

• CentralReach log-In issues

  Issue: Users report that attempts to log into CentralReach are unsuccessful and the page reloads without advancing. Fix: Delete your saved Google Chrome browser cache and cookies. In the Google Chrome URL bar, copy and paste the following and submit: